May's issue of Claims Management saw prominent solicitor Hilary Meredith argue that the referral model could be turned on its head.
"I have so far been one of the lucky ones. I've been operating in a rosy coloured bubble of client recommendations and work free from the shackles of referral fees. But following the recent departure of a partner, I have been reviewing our work providers, includding conversion rates, quality of work and fees paid....
...So now I have, very bravely, made my staff a promise: I will fill their filing cabinets with good quality work at the right price and with the best of referrers."
To read the entire article written by Hilary in Claims Management magazine, please see the attached PDF.
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